SpazioInt|Homeware|Decor|Furniture|lighting|Online Shop
Nation Wide Delivery In 3-5 Days.


Modified on 17 April 2024 15:55;
In terms of section 11 of the Electronic Communications and Transactions (ECT) Act 25 of 2002 and the common law of contract, these terms and conditions are valid, binding, and enforceable against all persons that access a Spazioint website, or use the service through a Spazioint website , or any part thereof. If you do not agree to be bound by these terms and conditions, you are advised to refrain from accessing and using Spazioint operated website(s) as further use will automatically bind you to these terms and conditions.

Definitions and interpretation

The clause headings in this document have been inserted for convenience only and not for interpretation purposes.
Hyperlinks herein to legal documents should be deemed part of these terms and conditions in terms of section 11(3) of the ECT Act. The fact that some or all of the hyperlinks may, from time to time, be non-operational, shall not affect the validity and interpretation of these terms and conditions.
  1. “Personal Information” means Personal Information as defined in the Protection of Personal Information Act 4 of 2013.
  2. “Services” means any services available on or through the Website;
  3. “SpazioInt” means the official Trading AS name for Spazio Interiors PTY(LTD), registration number 2020/641120/07, and its subsidiaries and affiliated companies;
  4. “Website” means any website owned and operated by “SpazioInt”, including the content and Service(s) available on and through the websites and any page, part or element thereof;
  5. “User” means any person who enters or uses the Website ;

  1. Disclaimer and limitation of liability
    1.1 The Website User must use discretion before taking any action based on the information displayed on the Website .
    1.2 SpazioInt provides the Websites “as is” and it makes no warranty as to its use, availability or performance.
    1.3 SpazioInt (including its owners, employees, suppliers, Internet service providers, partners, affiliates and agents) shall not be liable for any damage, loss or liability of any nature incurred by whomever and resulting from: 1.3.1 access to the Website ;
    1.3.2 access to and use of the Services;
    1.3.3 access to websites linked to the Website;
    1.3.4 inability to access the Website or use the Services;
    1.3.5 inability to access websites linked to the Website;
    1.3.6 content available on the Website; or
    1.3.7 any other reason not directly related to SpazioInt’s gross negligence.
    1.4 The Websites have not been compiled to meet the User's individual requirements. It is the responsibility of the User to satisfy him/herself, prior to entering into this agreement with SpazioInt, that the content available from and through the Website meets the User's individual requirements and is compatible with the User's device, computer hardware and/or software.
    1.5 Information, ideas and opinions expressed on the Websites and App should not be regarded as professional advice or the official opinion of SpazioInt. Users are encouraged to obtain professional advice before taking any course of action related to the information, ideas or opinions expressed on the Website .
    1.6 SpazioInt does not make any warranties or representations that content and Services available from the Websites shall in all cases be true, correct or free from any errors. SpazioInt shall take all reasonable steps to ensure the quality and accuracy of content available from the Websites .
    1.7 SpazioInt does not make any warranties or representations that the Websites shall be available at all times. Users acknowledge that the Websites may be unavailable due to updates or other causes beyond the reasonable control of SpazioInt, including, but not limited to, virus infection, unauthorised access (hacking), power failure or other “acts of God.”
    1.8 SpazioInt reserves the right to hold a User liable for any losses suffered by SpazioInt or its customers due to a cybercrime committed by the User on any of SpazioInt’s Websites .

  2. General
    Spazio Interiors consists of various e-commerce and service brands that operate within South Africa and may from time to time ship or trade world wide.

  3. Allowed use and licence
    3.1 SpazioInt licenses the User to view, download and print the content of the Websites provided that such use is for private, personal and/or educational purposes only.
    3.2 Content from the Websites may not be used or exploited by Users for any commercial or non-private purposes without the prior written consent of SpazioInt.
    3.3 Users may only access and browse the Websites for legitimate personal purposes and may not use the Website for: 3.3.1 Harmful purposes; 3.3.2 Illegal purposes; 3.3.3 Disclosing, sharing or publishing material that may be offensive, defamatory, regulated, infringement of copyright, incorrect, untrue, prohibited or damaging to any person; and/or 3.3.4 The creation, storage and sending of unsolicited commercial communications.
    3.4 The caching of the Websites shall only be allowed if: 3.4.1 The purpose of the caching is to make the onward transmission of the content from the Website more efficient; 3.4.2 The cached content is not modified in any manner whatsoever; 3.4.3 The cached content is updated at least every 24 (twentyfour) hours; and 3.4.4 The cached content is removed or updated when so required by SpazioInt.
    3.5 If any User uses content from the Websites in breach of the provisions detailed herein: 3.5.1 SpazioInt reserves the right to claim damages from the User; 3.5.2 SpazioInt reserves the right to institute criminal proceedings against the User; and 3.5.3 SpazioInt shall not be liable, in any manner whatsoever, for any damage, loss or liability that results from the use of such content by the User or any third party who obtained any content from the User.
    3.6 Hyperlinks to the Website from any other source shall be directed to the home page of the Website. Links beyond the SpazioInt home page may only be used with SpazioInt’s prior written consent.
    3.7 Users may quote small and reasonable amounts of content available from the Websites and only if such a quote is placed in inverted commas and acknowledged.
    3.8 No person may, without the prior written consent of SpazioInt, frame the Websites in any manner whatsoever.
    3.9 Apart from good faith search engine operators and use of the search facility provided on the Website by Users, no person may use or attempt to use any technology or other apps (including web crawlers, robots or web spiders) to search, collect or copy content from the Websites for any purpose whatsoever, without the prior written consent of SpazioInt.
    3.10 E-mail addresses, names, telephone numbers, and fax numbers published on the Website may not be incorporated into any database used for electronic marketing or similar purposes. No permission is given or should be implied that information on the Websites may be used to communicate unsolicited communications to SpazioInt and all rights detailed in section 45 of the ECT Act are reserved.
    3.11 All licences and/or permissions granted in terms of this clause 3 are provided on a non-exclusive and non-transferable basis and may be suspended or cancelled by SpazioInt at any time without prior notice or reason.

  4. Intellectual property rights
    4.1 All licences and/or permissions granted in terms of this clause are provided on a nonexclusive and non-transferable basis and may be terminated or cancelled by SpazioInt at any time without prior notice or reason.
    4.2 All intellectual property on the Websites , including but not limited to content, trademarks (or any confusingly similar trademarks), trade names, logos, pictures, video, downloads, domain names, patents, design elements, software, source code, meta tags, databases, text, graphics, icons and hyperlinks are the property of or licensed to SpazioInt and as such, are protected from infringement by domestic and international legislation and treaties. Subject to the rights licensed to the User in clause 3, all other rights to intellectual property on the Websites are expressly reserved.
    4.3 No person shall amend, copy, use, decompile and/or reverse engineer the source code of the Websites.
    4.4 No person may use logos, icons, photos, pictures, graphics or trademarks and the like from the Websites as hyperlinks or for other purposes without SpazioInt’s prior written consent.

  5. Software and equipment
    It is the responsibility of the User to acquire and maintain, at his/her own expense, the necessary devices, data, computer hardware, software, communication lines and internet access accounts required to access the internet, the Apps, the Website and/or download content from the Website.

  6. Disclosures required by section 43 of the ECT act
    Access to and use of the Website may be classified as “electronic transactions” as defined in terms of the ECT Act and therefore Users have the rights detailed in Chapter 7 of the ECT Act and SpazioInt has, amongst others, the duty to disclose the following information:
    Full name and legal status: Spazio Interiors
    Registration number: 2020/641120/07
    Physical address:2 Swart drive,president park,midrand ,1687, South Africa.
    Postal address: N/A
    Telephone number: +27 78 036 1877
    Website address: www.spazioint.com
    E-mail address: admin@spazioint.com
    Physical address for receipt of legal service: 22 Braam fischer drive ,Randburg , Linden (Attention: MMInc.). Alternative dispute resolution: Subject to urgent and/or interim relief, all disputes regarding:
    i) access and use of the Website;
    ii) the inability to access the Website;
    iii) the Services and content available from the Website; or
    iv) these terms and conditions,shall be referred to arbitration in terms of the expedited rules of the Arbitration Foundation of South Africa and such arbitration proceedings shall be conducted in Cape Town in English. The arbitration ruling shall be final and the unsuccessful party shall pay the costs of the successful party on a scale as between attorney and own client.

  7. Changes and amendments
    SpazioInt reserves the right, in its sole and absolute discretion, to do any of the following, at any time without prior notice or justification:
    7.1 change these terms and conditions;
    7.2 change the content and/or Service available from the Websites;
    7.3 discontinue any aspect of the Websites, Apps or Service(s) available from the Websites; and/or
    7.4 change the software and hardware required to access and use the Websites ;
    7.5 to delete the Website.


  8. Privacy
    Please refer to the Privacy Statement for information on how SpazioInt processes Users’ Personal Information.


  9. Ownership
    SpazioInt owns and retains all rights to de-identified statistical information collected and compiled by SpazioInt.

  10. Hyperlinks to third party sites
    10.1 SpazioInt may provide hyperlinks to websites not controlled by SpazioInt (“target sites”) and such hyperlinks do not imply any endorsement, agreement on or support of the content, products and/or Services of such target sites.
    10.2 SpazioInt does not editorially control the content, products and/or Services on target sites and shall not be liable, in any manner whatsoever, for the access to, inability to access, use and inability to use or content available on or through target sites.
  11. Security
    11.1 SpazioInt shall take all reasonable technical and organizational steps to secure the content of the Websites and the Personal Information provided by and collected from Users, from unauthorised access and/or disclosure. However, SpazioInt does not make any warranties or representations that content shall be entirely safe or secure.
    11.2 Users may not deliver or attempt to deliver, whether on purpose or negligently, any damaging code, such as computer viruses, robots or spy ware, to the Websites, Apps or the server and computer network that support the Websites and/ .
    11.3 Notwithstanding criminal prosecution, any person who delivers or attempts to deliver any damaging code to the Websites s, whether on purpose or negligently, shall, without any limitation, indemnify and hold SpazioInt harmless against any and all liabilities, damages, risks and losses that SpazioInt and its business partners, customers or affiliates may suffer as a result of such delivery, attempt or damaging code.
    11.4 Users may not develop, distribute or use any device or programme designed to breach or overcome the security measures of the restricted pages, products and Services on the Websites and SpazioInt reserves the right to claim damages from any and all persons involved, directly and indirectly, in the development, use and distribution of such devices or programmes. 11.5 Users who commit any of the offences detailed in sections 85 to 88 of the ECT Act shall, notwithstanding criminal prosecution, be liable for all resulting liabilities, losses, destruction or damages suffered and/or incurred by SpazioInt and its business partners, customers or affiliates due to or related to these illegal actions.


  12. Removal and correction of content
    Users are encouraged to report untrue, inaccurate, defamatory, illegal, infringing and/or harmful content available from the Websites to SpazioInt and SpazioInt undertakes to correct and/or remove such content or any part thereof if the person reporting such content provides reasonable grounds to prove the alleged nature of the content.


  13. Interception of communications
    13.1 Subject to the provisions of the Regulation of Interception of Communications Act 70 of 2002 (“RICA”), the User agrees to SpazioInt’s right to intercept, block, filter, read, delete, disclose and use all communications (including all “data messages” as defined in the ECT Act) sent or posted by the User to the Websites, Apps or SpazioInt’s employees.
    13.2 The User agrees and acknowledges that the consent provided by the User in clause 13.1 satisfies the “writing” requirement as detailed in the ECT Act and RICA.


  14. Entire agreement and severability
    14.1 These terms and conditions constitute the entire agreement between SpazioInt and the User with regard to the subject matter herein and shall take precedence over any disclaimers and/or legal notices attached to any communications and/or postings received by SpazioInt from the User.
    14.2 Any failure by SpazioInt to exercise or enforce any right or provision shall in no way constitute a waiver of such right or provision.
    14.3 In the event that any term or condition detailed herein is found unenforceable or invalid for any reason, such term(s) or condition(s) shall be severable from the remaining terms and conditions. The remaining terms and conditions shall remain enforceable and applicable.


  15. 15. Agreement in terms of section 21 of the ECT act
    The User and SpazioInt agree that:
    15.1 the User shall be bound to these terms and conditions and such agreement is concluded in Cape Town (South Africa) at the time the User enters any of the Websites or accesses or downloads any of the Apps for the first time;
    15.2 the User agrees and warrants that data messages (e.g. sms and email) that are sent to SpazioInt from a computer, IP address or mobile device normally used by or owned by the User, were sent and/or authorised by the User personally;
    15.3 electronic signatures, encryption and/or authentication are not required for valid electronic communications between the User and SpazioInt; and
    15.4 when the User sends an email or message through the Websites to SpazioInt, it is deemed to have been received when SpazioInt replies to the message. An auto-response from a Website is not regarded as a reply;
    15.5 when SpazioInt sends an email to the User, it is deemed to have been received when the User is capable of downloading the email.


  16. Applicable and governing law
    The Websites are hosted, controlled and operated from South Africa and therefore, subject to the Alternative Dispute Resolution provisions above, South African law enforced by the South African courts governs the use of, or inability to use, the Websites , its content, Services, products and these terms and conditions.


  17. Disclaimer
    SpazioInt disclaims all liability for any loss, damage or expense however caused, arising from the use of or reliance upon the information provided through this service and does not guarantee the completeness or accuracy of the information.


  18. Legal costs
    SpazioInt shall not be liable for costs incurred by Users to obtain professional advice relating to these terms and conditions.



We value your privacy

Spazio Interiors (SpazioInt) and its subsidiaries believe that your personal information is your most valuable asset and that it should be protected.
SpazioInt is committed to protecting your privacy and ensuring that your personal information is collected and used properly, lawfully and transparently. This Privacy Statement outlines our practices when it comes to personal information and it forms part of the terms and conditions for our credit products, partnership products, SpazioInt Rewards, lay-bys, e-commerce (through Bash and/or mySpazioIntworld), employment relationships and relationships with our customers and service providers.

Who are we?

SpazioInt refers to Spazio Interiors which is our parent company and it includes all its subsidiaries ,child companies and retail/service brands in South Africa and the African countries/ other parts of the world in which we trade. On occasion we also welcome new brands and companies into our SpazioInt family and this Privacy Statement will also extend to those new extentions. For more information on our brands please visit www.spazioint.com.

SpazioInt is a luxury interiors brand offering (amongst others) homeware, interior design. These products and services are decor or design products/services, which are similar in nature between the respective brands and subsidiaries; and may be offered to you from time to time interchangeably, if you have agreed to receive communication from SpazioInt.

When you shop at SpazioInt – you are buying into a Luxury interior decor and design lifestyle which covers homes and /commercial needs.

What personal information do we collect?

The type of personal information that we collect, depends on the type of products or services that you choose to make use of, or select when you open a SpazioInt Account, register for any of our SpazioInt Rewards program, shop or browse online on spazioint.com or make use of our interior design/renovations services (designs by spaxzio), , enter one of our competitions, connect with us on social media or shop in our stores. Generally, we collect the following personal information:
your name, surname, identity/passport number, contact information and residential/postal address; your age, gender, ethnicity (for statistical purposes), marital status and language preference; your employment information (including information on your CV – if applicable), banking and financial information; any other form of personal information that we may reasonably require to offer any of our products or services to you; details of the resources that you access to visit our website (for example, URL addresses, traffic data etc.); information about the type of device you have used to visit our website, your device settings, and the cause of any system errors. Your device manufacturer or operating system provider will have further details on what information your device makes available; “cookies” that track your preferences during your visits to our websites which enables us to simplify navigation, by using Google Analytics (which is a web-analysis tool from Google Inc). This allows us to ensure that the content of our websites remain up to date and comprehensive. The information that is used during this process (which includes your IP Address) is de-identified and makes personal identification impossible. We own and retain all rights to de-identified statistical information collected and compiled by us. We also make use of first-party and third-party cookies, as well as web beacons and similar technologies to deliver measurement services and targeted advertising to our website visitors. Cookies may include Google Analytics cookies, a Google Ads cookie, and a Facebook Event Tracking cookie. Cookies help us to provide you with a better online experience, by enabling us to monitor which pages you find useful or not. A cookie does not give us access to your computer or any of your personal information, other than that which you choose to share with us. You may at any time decline cookies in your web browser settings, but this may prevent you from using the full functionality of our websites. For more information on the use of Google Analytics, please visit https://policies.google.com/technologies/partner-sites. For detail regarding the information Google collects and how it is used to deliver targeted advertising, please visit http://www.google.com/policies/privacy/ads/

How do we collect your personal information?
We will collect personal information directly from you and, depending on the type of products/services used by you, it may be collected when you: Register for a SpazioInt Account
sign up for our SpazioInt Rewards programme
create an online profile on our e-commerce platform(s)
visit our website, app or our social media platforms;
purchase products on lay-by or with our partner provided program/s;
shop with us as a customer; give us your details for an item request; engage with us online, telephonically, on social media, on our apps, by SMS, email or via WhatsApp;
sign up for our newsletters;
enter any of our competitions;
are a supplier or prospective supplier;
use any of our interior decor , design /renovations service through our affiliated/sister brand(s);
are an employee or a prospective employee who registers on our career portal and submit your curriculum vitae.;
There are also instances where we will be collecting information from trusted external sources. These sources may include the following:
Registered credit bureaus, when we need to obtain and verify your financial information in order to assess your application for credit and maintain your SpazioInt Money Account;;
Our commercial partners to whom you have given consent to share your information;
A SpazioInt policyholder who has added you as a beneficiary on an insurance policy;
A SpazioInt Money Account customer who has listed you as a reference.;


We will always ensure that you are aware (through the relevant terms and conditions and this Privacy Statement) that we will be obtaining information from any source other than yourself.

Do you have to share your personal information with us?

In order for us to provide you with our products/services we may have to collect and process your personal information. This means that the processing of your personal information may be required and should you not wish for us to do so you will not be able to continue with purchasing our products/services.

How do we use (process) your information? This will depend on the type of products/services that you are using but your personal information may be used for the following purposes:

to invite you to exclusive events;
to assess your credit application when you open a SpazioInt Account (or partnered product);
to improve our customer service levels;
to manage and administer your SpazioInt Account, SpazioInt Rewards programme, lay-by transactions, publication and mobile content product subscriptions,and your online shopping profile;
to collect payment from you;
to contact you to market our value added products and other offerings which you may be interested in, provided that you have agreed to receive such offers;
to protect our legal rights and carry out any legal and contractual obligations;
to provide you with tailor-made offerings, we will use your information for data analysis. This is when we use your information to identify your buying patterns, interests and other characteristics to determine what type of services and products we can offer you or how we can change our processes to give you a better customer experience. We will also use your credit bureau data for this purpose;
to manage your employment relationship or potential employment relationship with us;
to test changes to various IT systems, applications and for the purposes of training;
to manage our supplier relationships;
to the extent necessary in terms of Occupational Health and Safety laws, in relation to your presence at a SpazioInt premises.
There will also be instances where we are required by law or have another justification to process your information.
We have a legitimate interest to process your personal information in order for us to promote our business, brands and products and services:
to contact you with information about our products and services after we presented you with an option to opt-in (e.g. using a tick box on the credit application) This will include products and services from any brands or companies that SpazioInt acquires;
to deliver tailored advertising (including via social media);
to personalise our marketing communications based on your attributes/profile;
to administer and monitor our website and apps, including to ensure that content is presented in the most effective manner for you and for your device, and to allow you to participate in interactive features when you choose to.


Do we share personal information? We do not generally share your personal information with third parties but there are instances where we are required by law to do so; where we need to do so in order to provide you with our services and/or where you have consented to us sharing your personal information with third parties. Where we share your information with service provides we conclude agreements (where possible) to ensure that your personal information is only used for the purpose for which we collected it from you.

We will share your personal information:

How do we protect your personal information? Protecting and securing your information is very important to us and we will take all reasonable and practicable steps to ensure that your personal information is secure. We stay up-to-date with industry best practice and the latest technologies. Should you have any questions regarding the safety of your personal information, you are welcome to contact us on admin@spazioint.com
How long do we keep your personal information? We keep your personal information for as long as any contractual and legal requirements, credit risk, fraud detection and customer service periods require, as well as to comply with regulatory requirements, and the resolution of disputes or fraud prevention.
Will we send your personal information out of the country? SpazioInt may process and store your personal information outside of South Africa. We may also receive and process personal information which is transferred from other SpazioInt subsidiaries outside of South Africa.
SpazioInt endeavours to transfer personal information to countries which offer the same level of protection as the Protection of Personal Information Act and/or the transfer is in terms of an agreement which provides an adequate level of protection.
Minors
If you are a minor (under the age of the 18 years), please ensure that you have your parent’s/guardian’s permission to operate any SpazioInt website or app. Your parent/guardian must ensure that they consent on your behalf to the processing activities set out in this Statement.
Your choices
It is very important to us that you are aware of your rights when it comes to your personal information and we therefore need to inform you of the following options:
you may enquire what personal information about you we hold and process; you may ask us to update, correct and/or delete your personal information; you may unsubscribe from any of our direct marketing communication; you may object to us processing your personal information.
To update, correct, to delete or de-identify your information (where possible), please contact Customer Services on the telephone number below. Please also refer to SpazioInt’s PAIA Manual for the process to request access to certain records which we may hold about you.
When you opt-in to SpazioInt marketing, you are opted-in to all of our lifestyle brands and channels. When you opt-out of a particular channel, you are opted-out of that particular channel for that brand. In order to opt-out of all SpazioInt marketing (for all brands and channels), please contact Customer Services on the number below. Note: it could take up to 48 hours for your updated election to take effect.
SpazioInt’s contact information
Customer Services on 078 036 1877
Email: admnin@spazioint.com
Website: https://spazioint.com

Amendments to this privacy statement We may amend this Privacy Statement at any time, but we will always ensure that the latest version is shown on our websites and apps.
Contact us


Modified on 17 April 2024 15:55;
DEFINITIONS

"we", "us", "our" and SpazioInt refers to Spazio Interiors (Pty) Ltd.
"Third party provider" refers to any one of the companies that we have teamed up with to sell you their goods on any of our websites or apps.
"you" refers to you, our customer, who buys from us online.

  1. GENERAL
    These are the terms and conditions that apply when you use one of our websites or apps to buy goods from us ("Online Shopping Terms"). The Online Shopping Terms must be read together with the terms and conditions that apply to the use of our websites and apps, the terms and conditions that apply to customers who buy on credit using their TFG store cards, the terms and conditions relating to delivery and returns as well the specific terms that apply to certain kinds of goods like cellular telephones. Those terms and conditions are incorporated into these terms by reference.


  2. ACCEPTANCE
    When you buy goods from us, you agree to and accept all our terms and conditions. You also agree that we and our third party providers may send invoices to you electronically.


  3. YOUR ONLINE PROFILE AND PERSONAL INFORMATION
    When you shop our goods online using one of our websites , you give us your consent to collect and process your personal information, which we have to do in order to (for example) create and manage your account, process your payment, fulfil your order, communicate with you and deliver your goods. If you do not want us to collect and process your personal information, you should not register as an online shopper or shop with us online, as we will not be able to provide you with goods or services. Please refer to our Privacy Statement for more information on how we process, share and protect your personal information and your rights regarding your personal information.

  4. GOODS AND PRICING
    4.1 Goods are subject to availability: All goods displayed on our website are subject to availability. If any goods you ordered are not immediately available or are not available at all, we will let you know as soon as possible. Goods are only available for delivery in South Africa.
    4.2 Price: The stated prices on our website are in South African Rand and are only valid and effective in South Africa.
    4.3 Display: We will use our best efforts to accurately display the goods, specifically regarding their colour, description and price. Please remember however that the way you see the goods is also dependent on the device that you are using to access our websites or apps. We cannot guarantee that the goods you receive will look exactly as you have seen it.
    4.4 Order completion: We will indicate the acceptance of your order by delivering the goods to you. Only at that point will your order be complete and an agreement of sale between you and us come into effect (the "Sale"). This is regardless of any communication from us stating that your order or payment has been confirmed. We will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amounts already paid. Adding goods to a wish list or placing it in an online shopping cart/bag without completing the purchase process ("checking out") does not constitute a valid order, so we may remove the goods from your online bag/cart if stock is no longer available and change the price of the goods without notice to you. You cannot hold us or any third party seller liable if the goods are no longer available, or the price has changed when you check out or try to check out at a later stage.
    4.5 Order cancellation by us: We reserve the right to not process an order or to cancel an existing order (partially or completely):

    4.5.1 If, on any of our websites or apps, we suspect that you have, or have tried to: abuse the website/app; intercept data; commit fraud; hack into our systems; or create multiple user profiles to take advantage of a promotion or other offer intended by us to be used once-off by you. We will also be entitled to blacklist you on our database, delete your profile and suspend or terminate your access to our websites and apps (in which case we accept no liability which may arise); and
    4.5.2 If there has been an error. Errors include system errors, the goods no longer being available, incorrect price, quantity or description of the goods. We will not be bound by errors and we will inform you of such errors as soon as we become aware of them.
    4.5.3 If cancellation of an order is initiated by us, no cancellation fees will be payable. We will refund you the Rand value that you have paid, only if you have already paid for the cancelled order. We will not be liable for any loss or claim relating to a cancelled order or refusal to process an order. We are not bound by any incorrect information about goods that are on our third party providers' websites.


  5. DELIVERY, COLLECTION AND STORAGE
    5.1 Delivery fee: We will charge a delivery fee for every order you place, which will be quoted and billed at checkout. The delivery options presented to you in checkout are dependent on your cart contents and delivery address.
    5.2 Additional delivery charges: Additional delivery charges (which will vary, depending on your delivery address) may apply to outlying areas, as well as the delivery of furniture. Delivery fees may change at any time without notice to you. The delivery fee and any additional charges applicable to your order will be communicated to you and must be paid when you place an order.
    5.3 Delivery terms: We will arrange for delivery to the delivery address specified during checkout or uploaded to your SpazioInt account profile (for lay-bys). Deliveries are confined to South Africa. Fulfilment is subject to product availability and receipt of accurate delivery information. Responsibility for loss or unauthorised use of goods shifts to the customer upon delivery or collection. We are not accountable for any subsequent loss, damage or unauthorised use of the goods once the goods have been delivered or collected.
    5.4 Delivery period: We will do what is reasonably possible (but cannot guarantee that we will be able) to ensure that delivery happens within the approximate timeline indicated at checkout. Our couriers deliver between from 09h00 to 17h00 on weekdays, excluding public holidays. Our ability to deliver is subject to certain factors, including the availability of the goods and the supply of accurate delivery address details. We will try to deliver all the goods in your order at the same time, but goods may be sourced from multiple stores or fulfilment centres and may arrive in multiple packages. If there are any delivery-related problems that cause unreasonable delays, you may refuse to accept delivery and we will refund you the Rand value that you have paid.
    5.5 Access to the delivery location: You must ensure that we can access the place of delivery, and that the location is cleared for the goods to be delivered. We can only deliver the goods if it can fit into lifts, on staircases, through passages and through doors at the delivery address. We do not hoist goods onto balconies. Our delivery crew is not permitted to rearrange your furniture, clear areas in preparation for the delivery or remove unwanted goods from the premises. Please do not tip or pay our delivery crew members.
    5.6 Stock availability: We cannot guarantee the availability of stock, but will use reasonable efforts to ensure that stock is available. We will notify you when goods are no longer available after you have placed an order. We will refund you the Rand value for the goods you have purchased. We rely on the information provided to us by our third party providers regarding the availability of their stock. We are not liable for any inaccuracies in the information supplied to us. Please contact our Bash Support Team or the relevant third party provider if you have any stock-related queries.
    5.7 Assembling goods: all our good are delivered preassebled howvere an assemply instruction is included in each package for ease of setup.
    5.8 Accepting your delivery: If you are unable to accept the goods yourself, please ensure that you or your authorised representative are available at the delivery address. If anyone else accepts delivery of the goods at the delivery address, they are presumed to be authorised to accept the goods on your behalf. On delivery we will require that you or your authorised representative sign for the goods, write down your or their name and produce a form of identification (for example, an original ID or driver's licence). This is to confirm that the goods have been received. If no one is at the delivery address to accept delivery, we will contact you to arrange an alternative time. You will be charged additional delivery charges if we cannot deliver the goods to you due to access problems or if you are not available when we deliver the goods. If we are unable to deliver the goods to you after three attempts, or should we deem it appropriate under the circumstances, we reserve the right to cancel your order, deduct charges we have incurred for failed deliveries or additional storage, and refund the balance due to you.
    5.9 Inspecting the goods: You must inspect the goods when they are delivered to you. If you are satisfied that the goods are in good condition and not damaged, you or your representative must sign the delivery slip, which will be proof that the goods have been delivered in a good, undamaged condition. If the goods are damaged in any way, you must note the reason for rejecting the goods and the nature of the damage on the delivery slip, notify us immediately and not accept delivery of the goods.
    5.11 Courier: We make use of courier services to deliver the goods to you. We are not be liable for any damage suffered or any losses incurred arising out of any act or omission by the courier, its directors, employees, sub-contractors, agents or representatives. By shopping with us online, you agree that we may share your personal information with our couriers so they can deliver your goods to you. Please refer to our Privacy Statement for more information.

  6. RETURNS, REFUNDS AND GENERAL WARRANTIES
    6.1 If you are unhappy with your purchase for any reason (other than if it is defective) and wish to return it, you may do so by sending an email requesting collection within 5 (five) days of the date that it is delivered. The goods must be unused, in its original condition and (where applicable) packaging and you must have the invoice, the delivery note or returns form, original certificate, instructions and unused accessories. If you received the goods as a gift, the delivery note or returns form is still required. You cannot return goods if its price tag has been removed, it has been taken apart, has been permanently installed, is attached or joined to other goods or property at the delivery address, or reasons of public health do not allow its return.
    6.2 Incorrect items delivered: Should we accidentally deliver the wrong goods to you, or if the goods are not as described on our website or app, or the goods are missing any parts:
    Please do not remove any of the stickers or labels, or remove the goods from its original packaging. Notify us immediately and we will collect the goods from you (American Swiss and Sterns goods excluded) at no charge and issue you with a refund (using the same method of payment you originally used for the purchase).
    6.3 After we have collected the goods , we will do an inspection to ensure they adhere to clause 6.1 before we can refund you in full, minus delivery and collection charges, if you meet all the requirements above. If you have received the goods as a gift or if you do not have the original delivery note, invoice or returns form, a refund is not available to you and we will in our sole and absolute discretion decide whether to allow you to exchange the item for goods of the same value (you will not receive the balance in any form if you exchange the goods for other goods of a lower value) in the store where the goods originated, or for a gift card at current price, minus any current promotional discount.
    6.4 If Electrical goods are faulty or defective and do not have a specific warranty or guarantee, you may return them within 30 days (1 month). from the date of purchase, provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods or shared on our website.
    We may in certain instances require an assessment of the goods and require you to pay us an assessment fee before we do an assessment. If, after we have assessed the goods, we find that the goods are defective or that there are quality issues, we will refund your assessment fee and either repair the goods, replace the goods or refund you the value of the goods in the same way that you paid for the goods. However, if we discover in our assessment that:
    6.4.1 you have not adhered to the use, maintenance and care instructions and weight-bearing guidelines of the goods;
    6.4.2 the goods were exposed to damp or water, placed in direct sunlight causing colour fading or changing, placed outside (unless specified as outdoor furniture), placed too close to a heat source such as fireplaces, heaters and braais, or that deterioration was caused by the goods' immediate environment such as coastal air and extreme humidity;
    6.4.3 the damage to electrical or electronic goods was caused by an electrical surge; or
    6.4.4 the goods are not defective or not affected by quality issues,
    we will refuse to refund you or accept return of these goods. Longer warranty periods apply to certain goods, for example select furniture items. Please refer to the product page for more information.
    6.5 Our goods, which include homeware, furniture and appliances, are intended for use in an ordinary residential or domestic environment only and are not fit for any commercial or industrial use. Should you use our goods in a commercial or industrial environment, you do so entirely at your own risk, as our normal guarantees and warranties will not apply under these circumstances.

  7. IF YOU WANT TO CANCEL YOUR ORDER
    We cannot cancel any order once it has been paid. We can only process refunds once we have confirmed that the goods have been returned to our premises. Please refer to our returns policy above for more information. Please refer to the Special Orders tab for terms and conditions that apply to personalised and special order goods. Please contact our SpazioInt Support Team at 078 036 1877 if you have any queries regarding cancellation.


  8. PAYMENT
    8.1 We take reasonable steps to secure your payment information and we use a payment system that is sufficiently secure, with reference to accepted technological standards at the time of the transaction and the type of the transaction concerned. Transacting with us electronically (including transacting on our websites using your credit card details) is safe and secure.
    8.2 If you are paying by credit card, the total cost of the order will immediately be debited to your account, if your order is not fulfilled or is cancelled by SpazioInt then it will result in a refund. If your order will be delivered in more than one batch, we will take full payment at the first shipment. We will also take full payment immediately if the delivery date is 14 days or more into the future.You consent to our use of the services of reputable and secure third party payment service providers in order to process credit card transactions and acknowledge that doing so necessitates the disclosure of your credit card information when you make a purchase.
    8.3 In the event that you return goods , it will take up to 30 working days after return of goods to process a refund and for it to reflect on your account.


  9. GENERAL
    We are entitled to amend these online shopping terms and conditions, at our sole discretion, from time to time, without notice to you.


Modified on 17 April 2024 15:55;
This layby policy outlines the terms and conditions under which a we allow customers to purchase items by paying a deposit and then paying off the balance over a set period of time before taking possession of the goods.

The policy is as follows:
  1. DEPOSIT: This is the minimum amount required upfront ( at checkout ) for the layby to be initiated i.e. for the product/(s) to be reserved for the customer. Our standard layby deposit amount is charged as 30% of the total cart amount (excluding delivery fees).Unless otherwise stated;
  2. LAYBY PERIOD: The standard layby duration is 3 months from the date when the deposit is first paid.This thus means the customer gets an additional 3 months to complete the layby.The monthly installments are calculated as: (total order price - deposit paid + delivery fees )/ number of months remaining in the layby period with the maximum being 3;
  3. EARLY SETTLEMENET: The customer can opt to complete the layby earlier than the standard period . To do so they can either pay more than 1 installment per month to reduce the balance and months remaining or by settling the full remaining balance at once which can be done by clicking the settle payment button on their account layby profile/throught direct deposit to our business account which can be requested via our email (admin@spazioint.com);
  4. CANCELLATION BY CUSTOMER: The customer can opt to cancel the agreement during their lay-by period by means of submitting a lay-by cancellation request via email to (admin@spazioint.com).No penalty fee will be charged however the cost incured by us for the online processing of all the customer's transactional payments (R2 +3.2% of each individual payment made) will be deducted and the balance refunded back to the customer with in a 7 working days period;
  5. FAILURE TO COMPLETE PAYMENTS DURING THE LAY-BY PERIOD: A penalty fee of 1% plus the cost incured by us for the online processing of all your transactional payments (R2 +3.2% of each individual payment made) will be charged where the consumer fails to complete the payment for the goods within the grace period of 60 business days after the agreed date of completion(lay-by period) the remaining amount will then be refunded back to the customer;
  6. DETAILS CHANGE: If the customer's contact details or address change, The customer must notify us within seven (7) days of such change ( via email : admin@spazioint.com);
  7. LEGAL CAPACITY: The customer must have the legally required capacity to enter into and be bound by these terms and conditions;
  8. EXCEPTIONS:Lay-bys may be excluded from certain promotions, such as one-day deals, Black Friday and new store opening deals as well as specific offers where limited quantities apply.
  9. EXCLUSIONS:We may at any time amend or replace these terms and conditions and if we do so it does not mean a novation of the agreement or any transaction or indebtedness (meaning that a new agreement does not automatically come into place);
  10. CONFIRMATION AND AGREEMENT: By proceeding to place a lay-by order and paying the reservation deposit the customer confirms that the terms and conditions, the meaning and consequences of this agreement have been presented and explained to them in a language that they understand. The customer also confirm that the risks relating to the agreement, as well as their rights and obligations, have also been explained to them;
  11. NO CORRESPONDENCE: Please note, the item bought on lay-by is bought at the agreed price, and no correspondence will be entered into should that price change during the course of the lay-by agreement.